.jpg&w=3840&q=75)
PAIA Manual
Section 51 Manual
Promotion of Access to Information Act, No. 2 of 2000 · Updated: 19 June 2026
1. Contact Details of the Private Body
2. Information Officer
3. Structure of the Organisation
Mirembe Muse (Pty) Ltd is a private company with one director. The company provides professional services and develops software products. There are no subsidiaries or associated entities at the time of publication of this manual.
4. Records Available Without a PAIA Request
- ›This website and its publicly accessible content
- ›Privacy Policy (available at mirembemuse.co.za/legal/privacy)
- ›Terms of Service (available at mirembemuse.co.za/legal/terms)
- ›POPIA Compliance Statement (available at mirembemuse.co.za/legal/popia)
- ›Press materials (available at mirembemuse.co.za/press)
5. Categories of Records Held
- ›Client correspondence and service agreements (confidential)
- ›Financial records: invoices, receipts, payment confirmations (confidential)
- ›Subscriber data: newsletter subscribers and communication records (confidential)
- ›Booking records: service discovery call requests (confidential)
- ›Technical records: server logs, analytics data (retained for 90 days)
- ›Statutory records: company registration documents, CIPC filings (available on request to authorised parties)
6. How to Submit a PAIA Request
Requests must be submitted using the prescribed Form C (available from the South African Human Rights Commission at sahrc.org.za). Send completed forms to:
Email: legal@mirembemuse.co.za (subject line: "PAIA Form C Request")
We will acknowledge your request within 5 business days and respond within 30 business days of acknowledgement.
7. Access Fees
- ›Request fee: R35 (non-refundable, payable before processing)
- ›Reproduction fee: R1.10 per A4 page (black and white)
- ›Search and preparation fee: R30 per hour after the first hour
- ›Fee waiver: available if the request is in the public interest or the requester is unable to pay
Fees are prescribed by the Promotion of Access to Information Regulations and may be revised by the Minister of Justice from time to time.
8. Grounds for Refusal
Access may be refused on grounds set out in Chapter 4 of PAIA, including but not limited to: protection of third-party personal information, protection of confidential commercial information, protection of legally privileged information, and where disclosure would cause harm to commercial or financial interests.
9. Remedies Available
If your request is refused, you may submit an internal appeal to the Information Officer within 60 days. If the appeal is unsuccessful, you may approach the Information Regulator (inforeg@justice.gov.za) or apply to the Eastern Cape High Court for relief.